We want you to be completely satisfied, not only with your watch, but also with our service. If, for any reason, you are not, simply return your watch for an exchange or full refund within 90 days of purchase.
This applies in all circumstances; for example, if you would prefer a different colour of strap or dial. In the unlikely event of a mechanical fault our 5-year guarantee would also apply.
As a small company we can offer this guarantee because we have total confidence in the quality of our products. In 2011, 75% of our customers were so pleased that they wrote unsolicited testimonials.
When you buy a Harold Pinchbeck Christopher wristwatch, we guarantee the movement's mechanical performance for your lifetime.
The only condition to this warranty is that you return the watch to us for a professional service at least every three years. In fact, your Christopher's first service will be completely free: we will write to you after three years to remind you. Although subsequent servicing will be chargeable, it will contribute to your Christopher's long life through cleaning, lubrication, replacement of any worn parts, regulation and full testing.
We are proud of the supreme workmanship of every watch we make, which is why we provide an unconditional 5 year guarantee of quality, craftsmanship and accuracy. If any aspect of the watch performs less than perfectly, simply return it to us for a free service.
Leather straps, being made from organic materials, are guaranteed for one year.
Paul Pinchbeck
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