By Jason, 05-May-2012 19:59:00
At Harold Pinchbeck watches it is important to us is that our watches, and the service we provide, is the very best it can be. Part of our ethos is to make all of our watches using good old fashioned skill, incorporating as much English craftmanship, parts and materials as we can.
Listening to our clients and customers is very important to us and helps us, as a company, and our watches evolve. We are going from strength to strength and this year we will be forming new partnerships that will see Harold Pinchbeck take a stronger position with great new watch designs.
As part of our commitment to producing high quality luxury watches with the very best customer service possible, this blog will become amore regular commitment to be updated with new developments and information on Harold Pinchbeck watches.
I will be a regular contributor to this blog on behalf of our company, so we can keep our customers and visitors updated with news and new developments as they happen.
Please visit regularly to keep informed of new developments as they happen.
By Jason, 10-Dec-2011 16:44:00
On the 1st of September 2011 Rider Eric Patterson broke the AMA speed record on a custom built Brough Superior SS100 motorcycle.
This is a great moment for the Brough Superior brand and everyone at Harold Pinchbeck would like to congratulate them on this great success.
To read more please click the link below:
By Jason, 25-Nov-2011 10:46:00
Watches come in many varieties and styles. Watchmakers are just as varied and each has their own set of standards. The real question you need to ask is what is more important to your luxury watch maker- quality or quantity? The answer could mean the difference between a watch that gets handed down through the family or one that stops working after only a year or so. Many British watches fall under the category of luxury watches. The reason is steeped in tradition and values.
In the modern world, the idea of mass production is one of profitability. However, in the process of producing thousands of watches each day, quality is sacrificed. Luxury watches are typically not mass produced. They are made one at a time; built and inspected by human hands every step of the way. This is the norm for high end British watches and luxury watches of all types.
For example, one specific manufacturer of watches produces nearly 200 per day. In contrast to that, most luxury watch makers today produce far less units. The result is a high quality piece of timepiece that can be handed down to future generations. Then there is also the matter of reliability and accuracy. British watches, especially those that are handmade, usually fall in to the category of luxury watches.
So before you run out and buy that watch, take a minute to look at the maker; not the product. The watches you see in most department stores probably are not luxury watches. If you want real luxury, go to a jewelry store or watch shop. The difference you see will astound you. The attention to exterior detail is even more poignant than that afforded to the internal workings and movements.
Mass produced watches simply do not have that same finesse or feel to them. Have you ever bought one of these mass produced watches, only to have the gold band turn your wrist green? I know I have and it turned me off to these non-luxury watches. That is a very good example of why mass produced watches are not considered to be luxury watches. Materials are bought in bulk and the maker is more interested in quantity than the quality of the finished product.
In the luxury watch market, there are several reasons to invest a bit more in that watch. Here are a few:
• Each component is traceable to the origin and probably custom made to the watchmaker's specification.
• Quality control is performed by human hands from start to finish. You will KNOW that the watch is in perfect order.
• The ability to custom build a watch specifically for you. This is not something that mass produced watches can offer to clients.
• The knowledge that only people have touched the watch. That level of care is evident and very noticeable by the user.
• It is a well-known fact that luxury watches made individually and inspected individually have a higher quality than other watches; even in the same class.
So research the watch maker and see if they are more interested in quality or quantity. The difference is on your wrist.
© 2007-2011, Harold Pinchbeck. All rights reserved
By Jason, 25-Nov-2011 10:39:00
When we are buying products these days, it is vital to know the background of the product. This is especially true in the case of luxury watches or timepieces. Many English watches have roots that go back centuries, literally. But is that history still evident in the current product or is it simply a "selling point"? If you are looking for quality and longevity to the point of handing down a legacy, this is extremely important.
One such maker of luxury watches has a history that dates back to the late 17thcentury and has been handed down through time to the current ownership. It has always remained in the same family and retained the same quality. As a result, this specific brand of luxury watches and timepieces has come to be recognized as a leader in the industry. The pedigree has remained intact through the ages, if you will.
Many current makers of luxury watches these days simply use the history or pedigree as a selling point. For example, Timex has been using the same slogan for several decades now. I am sure you are aware of that slogan. The problem is that they have been mass producing the watches and there is no longer any credence to the claims they make. This is evidenced in their price range and as we all know, we get what we pay for, right? Plus there is no real history except that they have been around for a few years.
So the question, as you can see here, is whether the watch you are buying has a real, genuine history or is it just "loose talk"? Many brands of handmade luxury watches boast of long, historical usage by famous people. Especially English watches, where the tradition is one of quality workmanship. Is that true? They may say that their ancestors were from a long line of watchmakers. Is THAT true? Can the history of the luxury watches or English watches be traced back? How far? Has the company stayed in the same family or changed hands through time?
Many times, makers of luxury watches change hands and quality standards can change. So is the watch you want to buy pedigreed in truth or just words? Only real research will tell the story.
True English luxury watches are made by hand, piece by loving piece. They are assembled one piece and process at a time with a care that is only afforded to luxury watches. Even after being assembled and tested, luxury watches are then submitted to a hands on, human quality control procedure. This ensures that every watch manufactured is up to the standards of the company's history and reputation.
Now every luxury watch or English watch made is not equal by any means. The ones that have a searchable history and status as a quality product will want to KEEP that tradition alive. This is the type of watch that you can hand down to your children and their children's children after them.
The proof is in the history and trademark of the timepiece craftsman.
© 2007-2011, Harold Pinchbeck. All rights reserved
By Jason, 25-Nov-2011 10:31:00
We have all bought items and then had to call or contact customer service. Did the person on the other end handle your situation or simply push the call elsewhere? Was the problem resolved? Were you able to get hold of a live person or some automated voice that irritated you? Probably all of the above maybe? So when it comes to buying luxury watches or British watches, the after sale care is as important as the initial contact.
When you bought your last watch, did that experience match up with the product or meet your expectations? If it did not, it should have. These days, too many companies have moved away from personal care for their customers or clients. You, as the customer, should be the king of the world when you call, whether it is with a problem or a compliment.
One such maker of luxury watches, H. Pinchbeck of Britain, will not have that happen. This maker of British watches is prided on their "Savile Row" service model. That reference is to a tailor service in Great Britain that was famous for providing excellent customer care to every customer they ever handled. That service has become a model for how proper customer care should be done; before, during and after the sale.
When you buy a luxury watch from H. Pinchbeck, you can expect exemplary service every time, including;
• Finding a primary, key individual experienced in the art of customer care and is willing to do whatever it takes to ensure your satisfaction.
• A company that recognizes you as an individual, not just an account number or client number.
• A company that thrives on providing the product and associated service that it says it will. If you have a problem (and we are sure you will not), you can rest assured that a company like Pinchbeck will provide everything it states.
• A company that sees you as "the King" and treats you as such from the start.
Companies that offer luxury watches as well as British watches have placed your satisfaction above the almighty dollar or Euro. The customer is seen as the most important aspect of the sale. The sheer profitability takes second place to your happiness with the product. This is the difference that is made by real companies performing real customer service.
Many companies these days simply do not care what happens after the sale. What usually happens is you call with a problem, get shifted around a few times and you either get frustrated and hang up, or the call is lost in transfer. This is a sad thing, built it is true nevertheless. By purchasing luxury watches from places like Pinchbeck, this is avoided and your product experience is of the utmost importance.
What takes place now is a domino effect. This ideology leads to a better overall product experience which in turn leads to better products and an industry that is indefinitely sustainable. In short, customer service in all of its forms creates a stronger, more durable industry and view of luxury watches in general. With all this working in favor of luxury and British watches, clients and customers do not mind paying a few more Pounds for a good, solid product.
© 2007-2011, Harold Pinchbeck. All rights reserved
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