Receiving feedback from customers is the best indicator of how we are doing, we never ask for it but are always very grateful to receive it, it lets us know we are providing the right kind of service and also that the customer is happy...the ultimate goal!
As I have mentioned on this blog before, sometimes when something about the feedback stands out, as well as placing this on our testimonial page I also place it here on our blog.
What stood out about this very nice testimonial was that the customer had taken the time to write a letter and post it, something that we do not do often enough maybe in our day of e-mail. A hand written letter is something that is very nice to receive and can be quite personal and meaningful.
I would like to thank the customer for taking the time to write a very nice testimonial and sending it in letter format.