There seems to be a growing trend of our customers sending written letters for their testimonials, which we think is great. We never ask for testimonials, but of course we are always very grateful when we receive them.
Receiving feedback from customers is the best indicator of how we are doing, we never ask for it but are always very grateful to receive it, it lets us know we are providing the right kind of service and also that the customer is happy...the ultimate goal!
Here is a very recent email we received from from just one of our customers. We receive our share of very good feedback and this is just one example. Our priority is to give the very best possible service to all of our customers.