There is only one way to do things: properly
Harold Pinchbeck is not merely an 'English brand': each and every watch is actually designed, built and finished in this country. We work to the highest modern standards. At the same time we are influenced by tradition: those timeless qualities that define luxury in a very English, understated way.
Pictures show the looks of our watches, but not the thought that goes into their making. Every watch is assembled by hand in England, and the further up our price range you look, the more you will find that your watch's parts are made, not only in Britain, but by small engineering firms and individual craftsmen. We embrace computer aided design, but we also treasure traditional craftsmanship, so our watches are a marriage of both, our approach is a world away from mass production.
Your Harold Pinchbeck watch is made in a workshop (not a factory), by a skilled craftsman. This work can't be rushed: it's painstaking, requiring good eyesight and steady hands! When he has built up a watch he examines it from every angle before testing it thoroughly, adjusting it as necessary to ensure reliability and accuracy. Eventually, the case will receive its final polish and inspection, and at this stage the handmade strap is fitted. Only then is the watch ready to be placed in its presentation box, ready to be sent to its owner, together with the five year warranty.
We believe that your watch should gratify your senses: the eyes, the hands and even the nose (our Tanner Bates straps smell wonderful!). Take it for granted that it will tell the time (which is why we give a 5-year warranty).
A bespoke watch from the Harold Pinchbeck Bespoke Collection?
It doesn't tell the time more accurately, and at first glance it might not look much different from any other watch. So what makes it special . . .
You're commissioning a unique piece, not buying off the shelf. When you order your watch many of its parts will not even exist, because they will be made especially for you. Created to your own specification, your watch will be subtly different - even from a similar Pinchbeck - because it will be built and finished by hand. It's a process that defies mass production, and which cannot be rushed. Special possessions like this have a soul, and tell a story, which is why they are a source of such pride and quiet satisfaction.
Choice. Whether you choose your options from a menu, or through a more detailed and personal process, your watch will be a far more individual creation than any high street shop can provide. We will consult with you by email, telephone and face-to-face, discussing your watch's features and advising you on the practicalities.
Provenance. You will be dealing with a member of the Pinchbeck family (their watchmaking roots can be traced back three centuries), who knows the craftsmen and engineers who make the case, dial, hands and strap for your watch. Who else can offer this, at anything like our prices?
Service. We will keep in touch with you not only while your watch is being built, but after you take delivery. After three months we will invite you to return your watch for a complimentary 'settling in' service to make certain that all is as it should be. It will also carry a five year warranty: in fact, if you follow our servicing guidelines the movement will be guaranteed for your lifetime. We are always available to answer any questions you might have about your watch.
As well as making beautiful watches, we offer a personal service, and we strive to make the experience of buying, receiving and owning a Harold Pinchbeck watch as enjoyable as possible. We will always take an interest in your watch and answer any questions you may have about it. Your satisfaction is our aim, and we believe that our service helps to make us and our watches different, and special.
Rarely has it been possible for anyone to walk into a shop and buy a Harold Pinchbeck watch from stock. In fact, we have never been able to make enough to satisfy the demand instantly. Only a handful of retailers stock our watches, as we deal mainly directly with our Customers. This allows us to offer true value, as our prices don’t include large retail margins.
It also lets us give you unequalled service. Whether Ready-to-Wear Premier Range or Bespoke, our service doesn’t end when your watch is delivered. We keep a record of every watch, so that we can instantly refer, not only to its details, but notes of any queries you have and any servicing or repairs that we do. If you buy a quartz watch we’ll even replace its battery free of charge.
We will confirm your order by email, and agree a convenient delivery date with you so that someone can be available to sign for it. And, as a perfect touch if the watch is a gift, we can even include your chosen wording on a brass plaque on the presentation box.
Ready-to-Wear Premier Range watches are also covered by our unconditional 90-day guarantee of satisfaction. If you are not completely satisfied with your watch we’ll rectify or replace it, or refund the purchase price – whichever you prefer. Bespoke watches are, of course, also fully guaranteed, although as they are bespoke products different conditions apply.
V. I. P. consultations:
If you are interested in ordering a Bespoke watch, why not visit us in Lincoln, and discuss your requirements over tea or coffee? We will show you examples and explain the options available. There is, of course, no obligation to buy, although we ask you to book an appointment at least a week in advance, by telephone on 01522 560550, or by email at firstname.lastname@example.org